Returns and Exchanges
Returns and Exchanges
Last updated: 15.04.2026
At Ligant, customer satisfaction comes first. Your rights under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation are detailed below.
1. Right of Withdrawal (Return)
You may return a product you have purchased within 14 (fourteen) days of the date of delivery without giving any reason and without paying a penalty.
2. Return Conditions
- The product must be unused and in its original packaging.
- The invoice or e-archive invoice must be sent with the return.
- Product accessories (if any) must be complete.
- The product must not be damaged or show signs of use.
3. Cases Where the Right of Withdrawal Cannot Be Exercised (Distance Contracts Regulation Art. 15)
- Products prepared in line with the consumer's wishes or personal needs, or produced in a special colour/size (e.g. special-order products in the RAL colour scale)
- Products whose packaging/protective elements have been opened after delivery and which are not suitable for return for hygiene reasons
4. Return Process
- Creating a Request: Go to the relevant order under Member panel > My Orders and use the "Request Return" button, or write to info[at]ligant.com.tr.
- Approval: Your return request is evaluated within 1-3 business days and you are informed if it is approved.
- Shipping: After approval, hand the product over in its original packaging to our contracted cargo company (shipping costs are borne by the SELLER).
- Inspection: The product is inspected when it reaches us.
- Refund: After inspection, the refund is made to the card/bank account used for payment within 14 days at the latest.
5. Exchanges
Requests to exchange a product for a different colour/model variant of the same product are accepted. For exchange requests, please start the return process and place a new order.
6. Damaged or Defective Products
- If you notice that a product is damaged or incomplete on delivery, do not accept it without having the cargo officer draw up a report.
- For manufacturing faults or defective products, you are entitled to free repair/replacement within the 2-year warranty period.
7. Warranty
All our products are covered by a 2-year manufacturer's warranty. Provided the product is used correctly, the warranty covers manufacturing and material defects. Defects resulting from misuse, physical damage or normal wear and tear are not covered.
8. Contact
- E-mail: info[at]ligant.com.tr
- Phone: +90 (212) 555 0 123
- Address: Maslak Mah. Büyükdere Cad. No:128 Sarıyer / İstanbul
9. Competent Authorities
In the event of a dispute in return and exchange processes, Consumer Arbitration Committees and Consumer Courts are competent. The BUYER may apply to the Consumer Arbitration Committee of their place of residence or of the place where the consumer transaction took place.