Distance Sales Agreement

Last updated: 15.04.2026

1. Parties

SELLER:

Company name: [COMPANY NAME — To be completed]
Address: Maslak Mah. Büyükdere Cad. No:128 Sarıyer / İstanbul
Phone: +90 (212) 555 0 123
E-mail: info[at]ligant.com.tr
MERSİS: [MERSİS NO — To be completed]
Tax Office/No: [TAX OFFICE — To be completed] / [TAX NUMBER — To be completed]

BUYER: The consumer whose details appear on the order form.

2. Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and delivery of the product(s) ordered electronically by the BUYER from the SELLER's Ligant website.

3. Products/Services Subject to the Agreement

The type, quantity, price, sales price including VAT, payment method and delivery information of the product are as stated in the order summary. There may be a difference between the list price and the sales price; the BUYER sees and approves the final price before ordering.

4. General Provisions

The BUYER accepts that they have read and are informed of the basic characteristics, sales price, payment method, delivery conditions and preliminary information text of the ordered product(s), and that they have given the necessary confirmation electronically.
The SELLER is obliged to deliver the product subject to the agreement to the delivery address specified by the BUYER within 30 days.
If the product is to be delivered to a person/organisation other than the BUYER, the SELLER cannot be held responsible if that person/organisation does not accept the delivery.
The SELLER is responsible for delivering the products in accordance with the ordered specifications and with warranty certificates, if any.

5. Delivery and Shipping

After order confirmation, the product is handed over to the cargo company within 1-3 business days.
Deliveries are made throughout Turkey by contracted cargo companies.
Shipping is free for orders of 500 TL and above; for orders below this amount, the shipping fee is shown in the order summary.
The cargo tracking number is sent to the BUYER by e-mail.

6. Right of Withdrawal

In distance contracts for the sale of goods, the BUYER has the right to withdraw from the agreement within 14 (fourteen) days of the date of delivery without giving any reason and without paying a penalty.

Exercising the Right of Withdrawal

The request to exercise the right of withdrawal must be sent within the withdrawal period in writing to info[at]ligant.com.tr or via member panel > return requests.
The SELLER refunds the payment within 14 days of receiving the notice that the BUYER has exercised the right of withdrawal and takes the product back within 20 days.
In case of withdrawal, the return shipping cost is borne by the SELLER (when sent with the contracted cargo company).

Exceptions to the Right of Withdrawal (Distance Contracts Regulation Art. 15)

The right of withdrawal cannot be exercised for the following products:

Products prepared in line with the consumer's wishes or personal needs, or produced in a special colour/size
Goods that may deteriorate quickly or whose expiry date may pass
Products whose protective elements such as packaging, tape, seal or package have been opened after delivery and whose return is not suitable for health/hygiene reasons

7. Return Conditions

The product must be returned unused and in its original packaging.
The invoice or e-archive invoice must be sent with the return.
Product accessories (if any) must be complete.
The refund is made within 14 days of the returned product reaching the SELLER, to the card/bank account used for the purchase.

8. Warranty

All our products are covered by a 2-year manufacturer's warranty. Defects resulting from manufacturing faults are covered by free repair or replacement.

9. Payment

Online payment by credit/debit card (3D Secure)
Bank transfer/EFT
Payment on delivery (cash or card)

Card details are not stored on our servers; they are processed by payment institutions to PCI-DSS standards.

10. Dispute Resolution

For disputes up to the value announced by the Ministry of Industry and Trade, Consumer Arbitration Committees are competent; for disputes above this value, Consumer Courts are competent. In the event of a dispute, the BUYER may apply to the Consumer Arbitration Committee or Consumer Court of their place of residence or of the place where the consumer transaction took place.

11. Entry into Force

By placing an order electronically on the website, the BUYER is deemed to have accepted all the terms of this agreement. The agreement enters into force when it is approved electronically by the BUYER.

Distance Sales Agreement